Refund policy

At Field and Vine Market, we are committed to providing high-quality products and exceptional customer service. To ensure transparency and consistency, please review our policy below:

No Returns Policy

Due to the nature of our products and commitment to freshness and safety, we do not accept returns on any items, including perishable goods, non-perishable items, or merchandise.

Refunds and Replacements

While we do not accept returns, we understand that issues may occasionally arise. If you receive an item that is damaged, spoiled, or incorrect, please contact us within 48 hours of receiving your order.

To request a refund or replacement, email us at [your email address] with the following information:

Your name and order number

A description of the issue

Photos of the product and packaging, if applicable

Once we review your request, we may issue a refund, store credit, or a replacement product at our discretion.

Non-Refundable Situations

We cannot offer refunds or replacements in the following situations:

Requests made more than 48 hours after delivery

Products that have been used or consumed

Customer errors in ordering (wrong item, quantity, or address). If incorrect address, please email us and we will adjust accordingly.

Dissatisfaction with product preferences (e.g., taste or texture), unless the product is spoiled or defective

Contact Us

If you have questions or concerns about your order, please reach out to our team at:
📧 Fieldandvinemarket@gmail.com